By Todd Dominey | Posted Wednesday, February 16, 2011 at 8:12 pm

File upload problem with SlideShowPro Director, OS X and Flash Player 10.2

UPDATE (3/4/11): Google Chrome’s embedded Flash Player has now been updated as well. Uploading works as expected.

UPDATE (2/28/11): Adobe notified us that they’ve fixed file uploading in the latest version of Flash Player 10.2 for OS X (10.2.152.33). We’ve tested it, and it works! You may now update your Safari / Firefox plugin here. They’ve also let us know that a fix is coming very soon for Flash Player bundled in Google Chrome (OS X).

If you or a client use Mac OS X and SlideShowPro Director there’s something important you should be aware of. The most recent build of Adobe Flash Player 10.2 for Mac OS X — bundled in Google Chrome and currently available for download from Adobe.com — causes file uploading to stall and hang indefinitely. This does not appear to affect the Windows version of the Flash Player.

If you use OS X and aren’t sure which version of the Flash Player you have installed, click here. If you see “10,2″ at the beginning, you are affected by this and won’t be able to upload through your web browser. If not, you’re fine and should avoid updating your Flash Player for the time being.

If you have 10.2 installed, here are a few immediate workarounds.

Option 1: Uninstall Flash Player 10.2, install Flash Player 10.1
Uninstall Flash Player 10.2 from Safari and Firefox by following these instructions. Once Flash Player 10.2 is uninstalled from your computer, download and install Flash Player 10.1. Install the most recent version of 10.1 then restart Safari/Firefox. Uploading will work again as normal.

Note: if you use Google Chrome for OS X, the Flash Player is bundled in the browser and cannot be removed or replaced. The Player will automatically update itself along with general browser updates.

Option 2: FTP upload
If you use the self-install version of SlideShowPro Director you may upload photos/videos using an FTP client. We provide FTP upload instructions here.

Option 3: Adobe Lightroom plugin
If you have Adobe Lightroom you may use our free Lightroom export plugin to upload photos to SlideShowPro Director.

Option 4: Wait
If you don’t need to upload content to SlideShowPro Director anytime soon, there’s no harm in waiting. This bug has been submitted to Adobe’s Flash Player development team, and they’re usually proactive when it comes to addressing problems like these. Chances are a Flash Player 10.2 update for OS X will be released in the near future.

If you have any questions concerning this, feel free to contact us.